Terms & Privacy

General Information

Please read carefully.

www.ausupersolutions.com.au Pty Ltd (www.ausupersolutions.com.au) has the right to operate the www.ausupersolutions.com.au website (the Website) and these Terms & Conditions apply to your use of the Website. Your use of the Website including accessing or browsing the Website or uploading any material to the Website is deemed to be your acceptance of these Terms and Conditions. Please read these carefully and if you do not accept the Terms and Conditions set out below please exit the Website and refrain from using the Website.
 
A User can contact www.ausupersolutions.com.au at any time on (hello@ausupersolutions.com.au) to opt-out of direct marketing with the subject line as Unsubscribe, or by clicking the ‘unsubscribe link found at the bottom of our digital communication, or in writing to: www.ausupersolutions.com.au.
 
If you breach any provision of these Terms and Conditions your right to access the Website will be immediately revoked. The Website is for Australian residents only aged 18 years or over.
A User can contact Aus Super Solutions at any time on hello@ausupersolutions.com.au to opt-out of direct marketing with the subject line as Unsubscribe, or by clicking the ‘unsubscribe link found at the bottom of our digital communication, or in writing to: www.ausupersolutions.com.au 

1. Intellectual Property

www.ausupersolutions.com.au uses the words ‘www.ausupersolutions.com.au’ as a trademark in Australia (‘Trademark’). You are not permitted to use the Trademark or any other trademarks which belong or are licensed to www.ausupersolutions.com.au or any of www.ausupersolutions.com.au’s Intellectual Property which includes but is not limited to copyright material, confidential
information, designs, and other content located on the Website without www.ausupersolutions.com.au’s prior written authorization.

The information, images, and text on the website may be subject to copyright and are the property of or otherwise property that is licensed to www.ausupersolutions.com.au . Trademarks used on the Website to describe other companies and their products or services are trademarks that belong to or are licensed to those companies (Other Trademarks). The Other Trademarks are displayed on the Website to provide information to you about other products or services via the Website. You agree not to download, copy, reproduce or in any way use the other trademarks without authorization from the owner/s of the other trademarks.
 
You acknowledge that you are expressly prohibited from using the phrase ‘www.ausupersolutions.com.au’ or any part of the Website domain name without the written consent of www.ausupersolutions.com.au. You agree that you are prohibited from reverse-engineering the Website or otherwise attempting to copy the Website functionality or obtain from the Website information or data including but not limited to the User’s personal information.


2. Information and Liability

You acknowledge that www.ausupersolutions.com.au is not liable or responsible for any errors or omissions in the content of the Website. The information contained on the Website is provided for general information purposes only. www.ausupersolutions.com.au makes no warranties as to the accuracy, completeness or health risks in relation to the recommendations, information or material contained on the Website.
 
You acknowledge that there are risks associated with using the internet and World Wide Web and to the fullest extent permitted by law, www.ausupersolutions.com.au or its affiliates or subsidiaries are not liable for any direct or indirect damages or losses arising by way of your use or access to the Website.
 
You acknowledge that www.ausupersolutions.com.au makes no warranty that the Website will meet your User requirements or that the information contained on the Website or your use of the Website will be uninterrupted, timely, secure, error-free, accurate, virus-free or compliant with legislation or regulations.
 
You acknowledge and agree that www.ausupersolutions.com.au have no liability of any kind either expressed or implied with respect to any claims arising in any way from your use of the Website, by virtue of the information provided or contained on the Website. The Website contains general statements regarding goods and/or services offered by other businesses however it is your responsibility to ensure the goods and/or services are the product you wish to purchase and must review the relevant product or service documents supplied by the relevant businesses.
 
You acknowledge that www.ausupersolutions.com.au may from time to time improve or make changes to the Website to upgrade security on the Website, update information on the Website or for any other reason in www.ausupersolutions.com.au’s sole discretion.
 
You acknowledge that you are responsible for ensuring the protection of your electronic equipment when accessing or browsing the Website and unreservedly hold www.ausupersolutions.com.au harmless in respect to damage sustained to your electronic equipment or losses incurred by you as a result of the Website.


3. Invitation to Contact

a) By submitting an application to us you explicitly authorise us, the relevant retailer, and our other third party partners (who we choose to appoint and can change at any time) to contact you via phone, SMS, MMS, emails, or any other electronic or direct methods in order to provide you with services, news, information, marketing material or advice (according to their relevant licensing abilities or restrictions) about our, or their, existing and new products and services.

b) If your phone number is on the Do Not Call Register, you confirm and consent that the communication from www.ausupersolutions.com.au or any of its appointed partners is solicited. You consent to receiving phone calls on the number You provided. These calls may be between 7am and 9pm on weekdays, and between 8am and 5pm on Saturdays.  You can withdraw consent at any time by emailing hello@ausupersolutions.com.au

c) You authorise and consent to us and our third-party partners contacting you for marketing promotions, which include telephone, SMS, MMS, emails or direct mails, or any other format of marketing. This consent extends beyond the initial industry vertical you initially subscribed or opted-in to, to receive marketing material from other related offers from us or our partners.

d) This consent is valid perpetually and unrestricted or until you choose to opt-out. You can opt out of these communications by contacting us as detailed in our Privacy policy.

e) You understand that as part of Aus Super Solutions and its business partners commitment to providing the best service, Aus Super Solutions and its business partners may from time to time send You electronic commercial messages. You understand that these messages will be clearly identified and each communication will provide a clear unsubscribe facility. If you do not wish to receive these electronic commercial messages, you can withdraw consent at any time by emailing   hello@ausupersolutions.com.au


4. Privacy

www.ausupersolutions.com.au is committed to preserving the privacy of its Users and will ensure that all personal information collected will be kept secure and in accordance with any applicable privacy laws. By using the Website, you agree to provide certain personal information necessary to utilise the Website to its full capability.
 
Whilst www.ausupersolutions.com.au agrees to ensure that all personal information is kept secure, you agree that www.ausupersolutions.com.au may provide your Personal Information to other companies for the purpose of providing you with a quote or information about a product or service. You acknowledge that www.ausupersolutions.com.au will receive remuneration for providing your Personal Information to relevant third-party businesses.
 
When you supply your personal information to the www.ausupersolutions.com.au website www.ausupersolutions.com.au receives payment from the sale of your personal information or upon the successful outcome (ie: a “sale”) resulting from the passing of your personal information to third-party goods and services providers. You expressly permit www.ausupersolutions.com.au to sell your personal information in order for a third party partner to supply you with a quote for goods and/or services.
 
www.ausupersolutions.com.au reserves the right to cooperate fully with any law enforcement authorities relating to any lawful request for the disclosure of personal information of its Users. You acknowledge that you have read and agree to the terms of www.ausupersolutions.com.au’s Privacy Policy.
 

5. Use of Website

www.ausupersolutions.com.au is committed to preserving the privacy of its Users and will ensure that all personal information collected will be kept secure and in accordance with any applicable privacy laws. By using the Website, you agree to provide certain personal information necessary to utilise the Website to its full capability.
 
Whilst www.ausupersolutions.com.au agrees to ensure that all personal information is kept secure, you agree that www.ausupersolutions.com.au may provide your Personal Information to other companies for the purpose of providing you with a quote or information about a product or service. You acknowledge that www.ausupersolutions.com.au will receive remuneration for providing your Personal Information to relevant third-party businesses.
 
When you supply your personal information to the www.ausupersolutions.com.au website www.ausupersolutions.com.au receives payment from the sale of your personal information or upon the successful outcome (ie: a “sale”) resulting from the passing of your personal information to third-party goods and services providers. You expressly permit www.ausupersolutions.com.au to sell your personal information in order for a third party partner to supply you with a quote for goods and/or services.
www.ausupersolutions.com.au reserves the right to cooperate fully with any law enforcement authorities relating to any lawful request for the disclosure of personal information of its Users. You acknowledge that you have read and agree to the terms of www.ausupersolutions.com.au’s Privacy Policy.
 
www.ausupersolutions.com.au is committed to preserving the privacy of its Users and will ensure that all personal information collected will be kept secure and in accordance with any applicable privacy laws. By using the Website, you agree to provide certain personal information necessary to utilise the Website to its full capability.
 
Whilst www.ausupersolutions.com.au agrees to ensure that all personal information is kept secure, you agree that www.ausupersolutions.com.au may provide your Personal Information to other companies for the purpose of providing you with a quote or information about a product or service. You acknowledge that www.ausupersolutions.com.au will receive remuneration for providing your Personal Information to relevant third-party businesses.
 
When you supply your personal information to the www.ausupersolutions.com.au website www.ausupersolutions.com.au receives payment from the sale of your personal information or upon the successful outcome (ie: a “sale”) resulting from the passing of your personal information to third-party goods and services providers. You expressly permit www.ausupersolutions.com.au to sell your personal information in order for a third party partner to supply you with a quote for goods and/or services.
www.ausupersolutions.com.au reserves the right to cooperate fully with any law enforcement authorities relating to any lawful request for the disclosure of personal information of its Users. You acknowledge that you have read and agree to the terms of www.ausupersolutions.com.au’s Privacy Policy.
 
www.ausupersolutions.com.au is committed to preserving the privacy of its Users and will ensure that all personal information collected will be kept secure and in accordance with any applicable privacy laws. By using the Website, you agree to provide certain personal information necessary to utilise the Website to its full capability.
 
Whilst www.ausupersolutions.com.au agrees to ensure that all personal information is kept secure, you agree that www.ausupersolutions.com.au may provide your Personal Information to other companies for the purpose of providing you with a quote or information about a product or service. You acknowledge that www.ausupersolutions.com.au will receive remuneration for providing your Personal Information to relevant third-party businesses.
 
When you supply your personal information to the www.ausupersolutions.com.au website www.ausupersolutions.com.au receives payment from the sale of your personal information or upon the successful outcome (ie: a “sale”) resulting from the passing of your personal information to third-party goods and services providers. You expressly permit www.ausupersolutions.com.au to sell your personal information in order for a third party partner to supply you with a quote for goods and/or services.
 
www.ausupersolutions.com.au reserves the right to cooperate fully with any law enforcement authorities relating to any lawful request for the disclosure of personal information of its Users. You acknowledge that you have read and agree to the terms of www.ausupersolutions.com.au’s Privacy Policy.
 

6. Links and Advertisements

You acknowledge that any links or advertisements containing links to external websites that are provided or located on the Website are for convenience only. www.ausupersolutions.com.au does not endorse or make any warranty with respect to any external websites or to the accuracy or reliability of the links or advertisements contained on the Website or associated advertisements used to move Users to the Website.
 
You acknowledge that items, resources or learning material that are advertised or displayed on the Website may not be available to purchase or download at the time you access the Website.


7. Security

www.ausupersolutions.com.au, from time to time, may use technology to improve security on the Website and you agree to cooperate with www.ausupersolutions.com.au and you are responsible to check and read the amended Terms and Conditions.

8. Cookies and Viruses

www.ausupersolutions.com.au uses its best endeavours to ensure the use of the best technology to protect its Users but accepts no responsibility in relation to any damage to any electronic equipment used by you, including mobile devices, as a result of your use of the Website. You acknowledge that you are responsible for ensuring the protection of your electronic equipment and unreservedly indemnify www.ausupersolutions.com.au from any responsibility in respect of damage to any electronic equipment as a result of your use of the Website.
 
We use a variety of different types of Cookies on our Sites. Different Cookies have different specific purposes but in general, they are all used so that we can improve your experience in using our Sites and interacting with us. Some of the purposes of the different Cookies we use are described below.
 
(A) Some Cookies are essential to the Site in order to facilitate our log-in process and enable you to move around it and to use its features. Without these Cookies, we may not be able to provide certain services or features, and the Site will not perform as smoothly for you as we would like.
 
(B) We may use cookies to allow us to remember the choices you make while browsing the Site and to provide enhanced and more personalised content and features, such as customising a certain webpage, providing relevant advertising or editorial content, remembering if we have asked you to participate in a promotion and for other services you request, like watching a video, completing a form or commenting on a blog.
 
(C) We may use Cookies to receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the Site from a mobile or another device, we may collect a unique device identifier assigned to that device (“UDID”), geolocation data, or other transactional information for that device.
 
(D) We and our service providers and advertisers may use analytics Cookies, which are sometimes called performance cookies, to collect information about your use of the Site and enable us to improve the way it works. Analytics Cookies collect information about how you use the Site, for instance, which pages you go to most. The information allows us to see the overall patterns of usage on the Site, help us record any difficulties you have with the Site, and show us whether our advertising is effective or not.
 
(E) We and our service providers and advertisers may use advertising Cookies to deliver ads that we believe are more relevant to you and your interests. For example, we may use targeting or advertising Cookies to limit the number of times you see the same ad on our Site, to help measure the effectiveness of our advertising campaigns as well as to customise the advertising and content you receive on our Site.
 
(F) Social plug-in tracking Cookies can be used to track both members and non-members of social networks for additional purposes such as behavioural advertising, analytics, and market research.
 
We aggregate information received from the various Cookies placed on your browser by our connected network of sites. We may also link our anonymous Cookie ids with the anonymous Cookie IDs used by third parties, including some of our service providers. This improves our ability to provide you with more relevant editorial and advertising content based on your activity across our connected network. We may also associate your browser and/or device with other browsers or devices you use.
 
All information derived from these Cookies may be combined with other information acquired from third parties, and we may share this information with other organisations, such as advertisers, provided it is anonymized.
 

9. General

If any part of these Terms & Conditions is held to be illegal or unenforceable, you authorise www.ausupersolutions.com.au to amend or sever that part of the Terms & Conditions to make that part legal and enforceable or to ensure that the remaining parts of the Terms & Conditions remain in full force and effect.

You acknowledge that www.ausupersolutions.com.au may vary these Terms & Conditions and you agree to be bound by that variation from that time when that variation is advised. You understand that it is your responsibility to regularly check these Terms and Conditions so that you are aware of any variations which apply. Your continued use of the Website constitutes your agreement to these Terms and Conditions and any variations to these Terms and Conditions.


10. Applicable Law

You agree that the content of this Website is intended for Australian residents only and may not be available in your Country. The laws in the country of Australia will apply with respect to these Terms and Conditions and your use of the Website. You submit to the exclusive jurisdiction of the applicable Courts located in all States of Australia with respect to the Website and these Terms and Conditions.

This Privacy Policy

This Privacy Policy explains how www.ausupersolutions.com.au (‘www.ausupersolutions.com.au') deals with privacy issues relating to personal information which is provided by a person or entity (‘User’) who uses the www.ausupersolutions.com.au website (‘www.ausupersolutions.com.au Platform’).
 
Please email www.ausupersolutions.com.au at (info (at) www.ausupersolutions.com.au) if you have any queries about your Personal Information, how we deal with your Personal Information or would like to amend or otherwise delete your Personal Information.
 
We are bound by Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (subject to exemptions that apply to us under that Act). We may, from time to time, review and update this policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy. Your privacy matters to us, so whether you are new to www.ausupersolutions.com.au or are a long-time user, please take the time to get to know our practices.


 
This Privacy Policy will describe:

● How www.ausupersolutions.com.au will collect and handle a User’s personal information;
 
● The kinds of personal information that www.ausupersolutions.com.au will collect and store;
 
● The purpose for which www.ausupersolutions.com.au collect personal information;
 
● How the User can contact the data controller;
 
● The use of cookies and third-party access on the www.ausupersolutions.com.au Platform.


 
The User’s Agreement to this Privacy Policy

By using the www.ausupersolutions.com.au website a User consents to the privacy practices as disclosed in this Privacy Policy noting that personal information about the User may be collected by www.ausupersolutions.com.au or its Associates and relevant third-parties in accordance with this Privacy Policy:
 
● To contact the User in response to a query or feedback from the User or due to the information provided by the User;
 
● To enable www.ausupersolutions.com.au or an Associate to provide the User with information;
 
● To provide to www.ausupersolutions.com.au Associates and relevant third-parties to facilitate a booking and/or purchase;
 
● For marketing or promotional purposes including third party marketing;
 
● To provide the User with quotes in relation to goods or services;
 
● To verify a User’s identity.
 
● For any other purpose at www.ausupersolutions.com.au’s sole discretion;
 
● All up to four (4) partners or associated businesses working with www.ausupersolutions.com.au to contact User for marketing or promotional purposes as well as to offer services and/or products that may be relevant to the User.

 

Personal Information

For the purposes of this Privacy Policy personal information includes all and any information that the User submits to www.ausupersolutions.com.au when the user enquires about or seeks a comparison or quote for a product or service, visits the www.ausupersolutions.com.au Platform, subscribes to an email list, or contacts www.ausupersolutions.com.au by telephone, via mail, email or online, which includes but is not limited to the following information:
 
● The User’s full name;
 
● The User’s telephone numbers and email address;
 
● The User’s home address;
 
● The User’s date of birth;
 
● Any additional personally identifiable information relating to the Product or service


The information which the User enters into the www.ausupersolutions.com.au website includes but is not limited to photographs, images, or written content.

● Second or Third-party information that is identifiable or non-identifiable including information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the Site from a mobile or another device, we may collect a unique device identifier assigned to that device (“UDID”), geolocation data, or other transactional information for that device.

Collecting the User’s Personal Information

www.ausupersolutions.com.au will not collect personal information about a User without that User’s consent and will only collect that personal information which a User voluntarily provides to www.ausupersolutions.com.au upon filling out registration forms which contain personal questions and clicking the “Submit” button to formally confirm and submit the personal details to www.ausupersolutions.com.au and its’ partners or associates.
 
www.ausupersolutions.com.au may also collect personal information about a User from another business that you have authorised to deal with us on your behalf, from other companies that provide comparison services or other third parties.
 

Protecting the User’s Personal Information

www.ausupersolutions.com.au will take all reasonable steps to protect the User’s personal information from loss, misuse, and unauthorised access.
 
www.ausupersolutions.com.au will also destroy or de-identify any personal information which belongs to a User if that User requests that www.ausupersolutions.com.au do so.

Use of Personal Information

www.ausupersolutions.com.au will use the User’s personal information for the primary purpose of providing the User with the service or offers in relation to the service. To provide the service to the User, www.ausupersolutions.com.au on-sell the User’s personal information to relevant third-party businesses to obtain a quote for the User.
 
We may send you direct marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various forms, including telephone, mail, SMS, or email, in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us (details below) or by using the opt-out facilities provided (e.g. an unsubscribe link), or by contacting us using the details below. We will then ensure that your name is removed from our mailing list.
 
www.ausupersolutions.com.au will receive remuneration for providing the User’s personal information and data to relevant third-party businesses or participating suppliers.
 
Other purposes for which the User’s personal information may be used include, but are not limited to:
 
● Enhancing the security of both www.ausupersolutions.com.au and the User;
 
● Providing www.ausupersolutions.com.au business partners or participating suppliers with the Users personal information so that they may provide the User with information, quotes, and offers about their products and services;
 
● Processing payments if Product or service is agreed to use by User;
 
● Contacting the User in respect of any queries or complaints;
 
● For internal business management including accounting;
 
● To advise the User of new product offering or promotions by mail, phone, SMS, MMS, or email;
 
● To advise the User about changes to the www.ausupersolutions.com.au Platform’s terms and conditions;
 
● For legal proceedings, if a dispute or claim arises as a result of the User’s use of the www.ausupersolutions.com.au Platform;
 
● User’s personal information may be used by www.ausupersolutions.com.au and the www.ausupersolutions.com.au Platform to make automated decisions or modelling including, but not limited to:
 
● Create data modelling for internal uses including commercial decisions
 
● Data models that are externally sold or provided to third parties,
 
● Create audience modelling for marketing and remarketing purposes.
 
● These rights to use your data extend to www.ausupersolutions.com.au for an indefinite period of time. Ownership and distribution of your personal information to 3rd parties will be at the discretion of www.ausupersolutions.com.au until you unsubscribe or opt-out.
 
● The User’s personal information is hosted on servers located in Australia. (location available upon request to users)
 
● The Data Controller is www.ausupersolutions.com.au. The Data Controller can be contacted via email at hello (at) www.ausupersolutions.com.au


Use of personal information for research purposes

www.ausupersolutions.com.au may use a User’s de-identified personal information for research and development purposes without obtaining a User’s consent.

Individuals Right of Access

The User’s personal information is collected in accordance with the Privacy Act 1988 (Cth) and is held for seven (7) years.
A User can request to delete or amend any personal information stored by www.ausupersolutions.com.au or its Associates, and/or request a Subject Access Request (“SAR”) by contacting www.ausupersolutions.com.au via email at info (at) www.ausupersolutions.com.au.
www.ausupersolutions.com.au will take all reasonable steps to allow a user to access the User’s personal information unless such access would have an unreasonable impact on the privacy of other individuals and other Users.
 
www.ausupersolutions.com.au reserves the right to amend and update this Privacy Policy at any time.
A User can contact www.ausupersolutions.com.au at any time on (info (at) www.ausupersolutions.com.au) to opt-out of direct marketing with the subject line as Unsubscribe.
 
If entrants do not consent to their details being used for future marketing purposes, the entrant should contact www.ausupersolutions.com.au by email or post the contact details on their website. Any request to update, modify or delete the entrant’s details should be directed to www.ausupersolutions.com.au via email at hello (at) www.ausupersolutions.com.au.

Third-party Sites

www.ausupersolutions.com.au on-sell the User’s personal information to relevant third-party businesses. www.ausupersolutions.com.au is not responsible for the privacy practices and policies for websites and applications not owned or managed by www.ausupersolutions.com.au. It is the User’s responsibility to be familiar with and understand the privacy policies of other third-party sites.

Third-party Sites

www.ausupersolutions.com.au and any Associate or relevant third party may use small text files called “cookies”:

● To enable more efficient browsing of the www.ausupersolutions.com.au Platform;

● To keep the User logged in to the website as they move from page to page;

● For statistical purposes, such as to determine which pages visitors view most often, and to provide a better browsing experience.
 
Cookies are stored on the Users computer until they are deleted. User browser settings may be adjusted to refuse cookies from the website. However, please note that this may affect your ability to use the www.ausupersolutions.com.au Platform. Read more about cookie usage in our Terms and Conditions

Complaints

If you believe your privacy has been breached by us, have any questions or concerns about our Privacy Policy please, contact us using the contact information below and provide details of the incident so that we can investigate it. We have a formal procedure for investigating and dealing with privacy breaches. Once the Privacy Officer receives a complaint, whether it is in writing or verbal means, the Privacy Officer will commence an investigation with the relevant business unit from which the alleged breach stemmed. The investigator will endeavour to determine the nature of the breach and how it occurred. We may contact you during the process to seek any further clarification if necessary.
 
If a breach is found, the Privacy Officer will escalate the matter to management so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time.
 
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
 
Please contact our Privacy Officer in writing at:
 
Privacy Officer: hello@ausupersolutions.com.au
 
Email: hello@ausupersolutions.com.au
 
USE OF THIS SITE MEANS THAT YOU ACCEPT THE PRACTICES SET FORTH IN THIS POLICY. YOUR CONTINUED USE INDICATES YOUR AGREEMENT WITH THE CHANGES.